Alverstoke House aims to provide clients with a happy, homely environment in which their care, comfort and well being is of prime importance.

The Residents Charter

  • Choose what time they get up in the morning and retire at night
  • Have a named member of staff responsible for their well being
  • Have meals in the place of their choice. i.e. their own room or communal dining area
  • Be consulted about their meals
  • Choose how often they wish to bathe
  • Be given the choice of their clothes
  • Be permitted visitors at any time
  • Be provided with privacy for their toilet needs, washing and to entertain visitors
  • Have access to GP's, Dentists, Opticians, Chiropodists, Priests or Hairdressers
  • Be permitted to bring with them any article of furniture or personal possession that they wish


Aims and Objectives

  • Our aim is to provide a service which encompasses all the resident's needs. Both high levels of quality nursing care but also emotional support in a relaxed and inclusive environment, with emphasis on interaction and two way discourse with doctors, other health professionals and the residents family and friends.
  • It is our aim that those who live in our home should do so with dignity, have the respect of those who support them and be entitled to live a full and active life, given the fundamental right to self determination and individuality.
  • The purpose of our home is to enable residents to achieve their full potential and this is best achieved by sensitive recognition and nurturing. Our aim is to preserve the self respect of those who depend upon the support of others.
  • Privacy of space is important as is the clients right to hold and express opinions.
  • Courtesy and respect in all relationships will be observed.
  • The staff must respect what is personal and private.
  • Clients should not for example be regimented or subject to rigid routine.
  • Staff aim to be responsive to the needs and requirements of each individual client, discrimination does not take place on any grounds.
  • Those who are competent to judge for themselves are free to make their own decisions as long as they do not threaten their own safety and/or the safety of others


Philosophy of Care

Alverstoke House aims to provide clients with a happy, homely environment in which their care, comfort and well being is of prime importance.

Carers will strive to preserve and maintain the dignity, individuality and privacy of all Clients within a warm and caring atmosphere, and in so doing will be sensitive to the Clients ever-changing needs. Such needs may be medical/therapeutic (for physical and mental welfare), emotional and social, cultural, psychological, spiritual, and Clients are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.

This will be achieved through programs of activities designed to encourage mental alertness, self -esteem and social interaction with other Service Users.

We feel that our recent three star excellent rating by the Care Quality Commission confirms we are successful in carrying through this philosophy and that we are meeting our objectives.


Clients' Rights

Clients in our home shall have the right:
  • To retain their personal dignity and independence irrespective of their physical or mental infirmity.
  • To have their social, emotional, religious, cultural and political needs accepted and respected.
  • To have skilled, sensitive and understanding care to enable them to achieve the highest possible quality of life.
  • To have their personal privacy respected in all aspects, including entering bedrooms, toilets, bathrooms and following death.
  • To be consulted about daily living arrangements in the home, and to participate in discussions about proposed changes to these arrangements.
  • To be involved in, and be kept informed about, their individual assessment of need.
  • To have a regular review of their individual circumstances, and to have the right to be present at any review meetings.
  • To be involved in the development and implementation of their Plan of Care.
  • To be kept informed of all the services offered by the home.
  • To choose their own Medical Practitioner and Dentist, and to consult them in private.
  • To have access to specialist medical, nursing, dental, pharmaceutical, chiropody and therapeutic services and care from hospitals and community health services according to need.
  • To have access to hearing and sight tests and appropriate aids according to need and in every way to have access to those NHS services to which they are entitled.
  • To manage their own personal affairs, including finances
  • To not be moved without prior consultation.
  • To have access to a formal complaints procedure
  • To be given the opportunity to vote in local and general elections.


Privacy and Dignity

  • Clients are allowed to equip their rooms as they wish.
  • They have keys to their rooms and a secure place for valuables.
  • They are given the opportunity to have privacy when receiving visitors, making telephone calls or receiving mail.
  • All records are maintained in a confidential manner.
  • All clients are treated as an individual with an individual care plan which is drawn up with their agreement.



We recognize the importance of clients' retaining their independence and will:
  • Maximise opportunity for self care
  • Encourage clients to retain financial independence.
  • Not restrict clients from taking fully assessed risks
  • Encourage clients to maintain links with contacts outside the home.
  • Giving clients opportunities to express views on their care.


Freedom of Choice

We recognize that clients should have the opportunity to choose a home that will meet their needs and can offer the care they require.

To facilitate this we will:
  • Carry out an assessment on each client prior to admission.
  • Provide information on the home and the quality of services and care available.
  • Provide each client with a contract / terms of condition of residency.
  • Demonstrate to each client we can meet their assessed needs.
  • Offer opportunity for a trial visit or stay.
  • Offer choice of meals and choice of where the meal is consumed.
  • Offer activities
  • Avoid strict routine and maintain flexibility in daily life.


Latest Inspection Report

Commission for Social Care Inspection report - February 2009
(PDF, opens in new window)

Alverstoke wins the highest possible care rating

Alverstoke House was awarded the highest possible rating of a three star excellent service in its inspection by the Care Quality Commission in February 2009.